Refund policy
Genesis Clothing LLP, trading as Gen Ateliér (LLPIN ADD-3375). Last updated 19 October 2026.
In short
- We exchange for a different size. Wrong size? Message us and we will arrange an exchange. ₹100 is deducted for the pickup.
- We do not offer returns at present. A change of mind is not grounds for a refund.
- Faulty, damaged or incorrect items are always put right, with a replacement or a full refund, at your choice.
- An order can be cancelled free of charge any time before it is dispatched.
Size exchanges
If the size is not right, message or call us within 7 days of delivery on +91 78389 76793 or +91 98715 15818, or email info@genatelier.in, with your order number and the size you would like instead.
- We confirm the replacement size is in stock and arrange a pickup through our delivery partner, Delhivery. A ₹100 pickup charge applies, and is collected before the replacement is dispatched.
- Once the original pair reaches us and passes inspection, the replacement is dispatched.
- An exchange is a straight swap for the same style in a different size. We do not exchange across styles or colours.
- One exchange per item. If the size you want is unavailable, we will tell you before you send anything back, and no pickup charge is taken.
Returns
Returns are not available at present. We exchange for size, and we put right anything that is faulty, damaged or incorrect, but we are unable to accept a return simply because you have changed your mind. Please use the size chart on each product page before ordering, and call or message us if you are unsure — we would far rather help you choose correctly than have you receive something that does not fit.
Condition we need the item back in
- Unworn and unwashed, with the hang tag still attached.
- In the canvas pouch it arrived in.
- Free of marks, stains and scent.
- Unaltered. An item that has been hemmed or otherwise altered cannot be exchanged.
An item that reaches us outside this condition will be sent back to you.
Faulty, damaged or incorrect items
This is separate from the above, and nothing here limits your rights under the Consumer Protection Act, 2019.
No pickup charge applies here. If an item arrives faulty, damaged in transit, or is not what you ordered, email info@genatelier.in within 48 hours of delivery with your order number and photographs of the item and its packaging. We arrange a free pickup and, at your choice, send a replacement or refund the full amount to your original payment method.
Cancelling an order
An order may be cancelled at no charge at any time before it is dispatched. Message us on +91 78389 76793 or email info@genatelier.in with your order number. The full amount is refunded to the original payment method.
Once an order has been dispatched it cannot be cancelled. The exchange terms above apply instead.
If we cannot fulfil your order
If an item turns out to be unavailable after you have paid, we will contact you and refund the full amount to your original payment method. We will not substitute a different size or colour without asking you first.
How refunds are paid
Where a refund is due under this policy, it is initiated within 7 working days of approval, to the original payment method. The time it then takes to appear depends on your bank or card issuer, and is typically a further 5 to 7 working days. All payments and refunds are processed through Razorpay. We do not refund to a different account or method.
Contact
Genesis Clothing LLP, trading as Gen Ateliér
B5 3rd Floor Shivachamber, Ashok vihar Phase 4, Ashok Vihar, Bharat Nagar
Delhi, North West Delhi, 110052, India
Email: info@genatelier.in
Phone: +91 78389 76793 · +91 98715 15818