Contact information
<p><strong>Genesis Clothing LLP</strong>, trading as Gen Ateliér (LLPIN ADD-3375). Last updated 19 October 2026.</p>
<h2>Where we ship</h2>
<p>We ship across India through our delivery partner, <strong>Delhivery</strong>. We do not ship internationally at present.</p>
<h2>What it costs</h2>
<p><strong>Shipping is free on every order</strong>, to every serviceable PIN code in India. There is no minimum order value.</p>
<h2>Payment</h2>
<p>All orders are prepaid. <strong>Cash on delivery is not available.</strong> Payment is taken at checkout through Razorpay, which accepts UPI, credit and debit cards, and net banking.</p>
<h2>How long it takes</h2>
<ul>
<li><strong>Delhi NCR: 2 to 3 days</strong> from dispatch.</li>
<li><strong>Rest of India: 5 to 7 business days</strong> from dispatch.</li>
</ul>
<p>Orders placed on a Sunday or a public holiday are processed on the next working day. Delivery to remote PIN codes may take longer. Courier delays may occasionally affect these timelines, and we will keep you posted if one affects your order.</p>
<h2>Tracking</h2>
<p>You receive a confirmation email when your order is placed. <strong>A tracking number follows within 24 hours of dispatch</strong>, and Delhivery sends regular updates from then until delivery. If you have not received a tracking number within 24 hours of your dispatch confirmation, message us on <a href="tel:+917838976793">+91 78389 76793</a> or email <a href="mailto:info@genatelier.in">info@genatelier.in</a> with your order number.</p>
<h2>Delivery</h2>
<p>Delhivery will attempt delivery during working hours and may call the mobile number given at checkout. Please give a number that can be reached. After three failed attempts the parcel is returned to us, and we will contact you to arrange redelivery.</p>
<h2>Incorrect addresses</h2>
<p>Please check your address and PIN code before paying. If an address needs correcting, message us immediately with your order number. We can change it before dispatch, but not after.</p>
<h2>Damaged in transit</h2>
<p>If a parcel arrives damaged, photograph it before opening it where possible, and email <a href="mailto:info@genatelier.in">info@genatelier.in</a> within 48 hours of delivery. We arrange a free pickup and send a replacement or a full refund.</p>
<h2>How it arrives</h2>
<p>Every pair travels in a canvas zip pouch with a wrist loop, and a hang tag. The pouch is yours to keep.</p>
<h2>Exchanges</h2>
<p>If the size is not right, we exchange it. Returns are not available at present. The full terms are in our <a href="/policies/refund-policy">exchange and cancellation policy</a>.</p>
<h2>Contact</h2>
<p>Genesis Clothing LLP, trading as Gen Ateliér<br>
B5 3rd Floor Shivachamber, Ashok vihar Phase 4, Ashok Vihar, Bharat Nagar<br>
Delhi, North West Delhi, 110052, India<br>
Email: <a href="mailto:info@genatelier.in">info@genatelier.in</a><br>
Phone: +91 78389 76793 · +91 98715 15818</p>